Who does the IT Support?
What IT Support do we do?
Where are we and where do we do this IT Support?
Why do we do IT Support?
How is the IT Support charged?
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Why do we do it?
Well, we enjoy doing
it, we're good at it and we get a good feeling out of earning the trust
and respect of our customers.
That last point is really important to us.
We meet many people who are disappointed and frustrated with their existing
IT providers for various reasons. Some of the common complaints we hear
are:
Overselling of hardware or
software regardless of it's suitability for the intended purpose.
Slow problem resolution due
to inexperienced engineers.
Difficulty in contacting
knowledgeable people and poor response times.
We've been in the business a long time and we are well aware that the
quality of customer service that we provide is equally, if not more important
than our technical expertise.
We like our customers and we want to keep them. We hope you will become
one of them.
tel:
01494 448080 | email:
info@umbrella-it.com | fax: 01494 448264
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